A multinational IT consulting and system integration services company with a presence in more than 60 countries. The organization’s core focus is on IT business and caters to other areas like consumer care, lighting, healthcare and infrastructure engineering.
The organization wanted to reward and recognize its employees for the organizational behaviour they practice in the workplace. Along with that, they wanted to initiate a peer recognition initiative.
The R & R program was implemented in the organization having more than 100,000 employees.
About 100,000 employees globally
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A business with a 60% customer retention rate is losing 3-4 times as many customers a business with 80% retention rates. Besides, increasing customer retention by just 5% boosts profits by 25 to 95%, according to the advisory firm Bain & Co.