Account Manager

Job Category: Business Operations
Job Type: Full Time
Job Location: Chennai
No of Positions: 1

The main responsibilities are:

  • To ensure the Orders are fulfilled within the agreed TAT of the client.
  • To ensure sharing of Daily/Weekly/Fortnightly/Monthly Reports in the agreed frequency in an accurate manner.
  • To ensure complaints are responded and resolved within the agreed timeframe,
  • Coordination with Client and Internal SPOCs for timely fulfillment of orders and compliant closure.
  • To ensure Optimal utilization of resources by cross-utilizing them to obtain maximum productivity.
  • To manage escalations received from the clients/customers in an appropriate manner.
  • To ensure the Call centre team is managed well. The Call log reports are monitored, to do regular call audits and share feedback to the resources.

Requirements:

  • Bachelor’s degree (or higher) in any discipline.
  • 3-4 years of experience in Customer Service Industry.
  • Client Relationship & inter-personal skills
  • Technical ability – Good in MS Excel. Good working knowledge in MS office.
  • Able to work independently with minimum supervision and achieve the desired results.
  • Able to manage multiple-task, Workload and priorities.
  • Fluent in English, Hindi and a regional language.

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