Enhancing brand-customer relations
A luxury apparel brand wanted a comprehensive relationship program for its loyalists to enhance the brand-customer relationship. They wanted to offer them a liberal dose of privileges and an exclusive experience other than a points based program.
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We are building loyalty ecosystem
A business with a 60% customer retention rate is losing 3-4 times as many customers a business with 80% retention rates. Besides, increasing customer retention by just 5% boosts profits by 25 to 95%, according to the advisory firm Bain & Co.