It costs five times more to acquire new customers than it does to retain current customers and existing customers are 50% more likely to try a new product of yours as well as spend 31% more than new customers. Hence, it is no surprise that customer retention is a crucial factor deciding the success of any business.
How did an insurance company distribute digital rewards to its employees during an online award ceremony?
This case study is intended to share the experience of a company that needed a solution to provide its employees with real-time recognition and awards.
One of the prime insurance companies across India selling car, two- wheeler, health & travel insurance with one-of-its-kind insurance policies.
One of the largest insurance company in India, offering door-door insurance solutions to customers. The company comprises of the most productive force of more than 62,000 Insurance Advisors. They wanted to implement a performance based incentive program for their channel partners.